911 Calls
911 Emergency Notice
Ensuring you have access to 911 and other emergency services is important to Snap!VRS. We will make every effort to help you receive emergency services. However, due to current technical limitations affecting all VRS providers, Snap!VRS cannot automatically route emergency calls to the nearest Public Safety Answering Point (PSAP) at this time. In order to complete an emergency call, Snap!VRS would need to manually research the phone number and manually contact the PSAP. Because of this additional time requirement, using Snap!VRS is not the most efficient option for placing 911 or other emergency calls.
SNAP!VRS RECOMMENDS YOU USE TRADITIONAL TTY RELAY SERVICE FOR EMERGENCY CALLS TO AVOID A POSSIBLE LIFE-THREATENING DELAY.
However, if a 911 or other emergency call is placed and reaches a Snap!VRS video relay interpreter, the interpreter will make every effort to complete the call and relay your information to the emergency call center. You will need to provide your name, address, city, state, and local phone number for the emergency service (not "911") that you wish to call. Dialing 911 from your phone or through TTY services is safer and faster than what we can provide at this time.
