To call a Deaf or Hard-of-Hearing person

Dial 1-877-711-SNAP (7627) on a standard telephone.

Please have the name and contact information ready for the sign language interpreter. The interpreter will then place a video call using the Ojo video phone on a separate line.

Your spoken words will be interpreted in sign language to the person you are calling.

Setting Up Ojo

Ojo is an easy plug-and-play installation

Ojo Video Phone -> Broadband Router -> Cable/DSL Modem -> Internet -> Cable/DSL Modem -> Broadband Router -> Ojo Video Phone

What you need

You must have the following available before installing your Ojo:

High-speed Internet connection with modem
Router, if sharing an Internet connection or subscribing to DSL

Setting up Ojo

The Ojo only requires easy plug-and-play installation on a high-speed Internet connection and an existing household telephone number. Follow a simple setup procedure contained in the Quick Start Guide and you are ready to go. You just need to plug one end of the Ojo into the power supply and the other into your modem for the broadband Internet connection. No new network infrastructure, wiring or equipment is required. For customers using a router, Ojo is compliant with just about all of the major brands on the market today. For complete setup instructions, please consult the Ojo User Guide.

The Ojo main menu will display a confirmation greeting upon successful setup.

Activating Ojo Service

Following installation, you need to activate Ojo Service by calling 1-877-FOR-MY-OJO (367-6965). Please call from your home or office telephone and have available:

Your 12-digit Ojo Unit ID number (located on the bottom of your Ojo)
Your credit card information

After you have activated Ojo Service, make a test call by dialing "OJO" (656) on your Ojo keypad. If you have problems, please contact Ojo Services customer service at 1-877-FOR-MY-OJO (367-6965).

Recording a video greeting

After setting up Ojo and activating Ojo Services, you are ready to record a video greeting for callers to see when you are not available. You may record a greeting up to 30 seconds in length. From the Ojo home screen, select Main Menu > Messaging > Record Greeting. For complete instructions, please consult the Ojo User Guide.