Frequently Asked Questions
- How is the Ojo video phone different from other video phones?
- How much does an Ojo video phone cost?
- Do I need to subscribe to a service?
- Do I need to have any equipment to use an Ojo?
- How do I set up my router to work with Ojo?
- Do I need to keep my standard local and long distance calling plan?
- Can I use Ojo with a dial-up connection?
- What phone number do I use?
- Can I take my Ojo with me when I travel?
- Can I connect my Ojo if my company or home network has a firewall?
- Can I call 911 emergency services using Ojo?
How is the Ojo video phone different from other video phones?
Ojo provides the highest quality video calling experience through true-to-life video calls (1/6th second of a delay). You will feel as if the calling party is sitting right next to you. Plus, the Ojo also features a distinctive stylish and ergonomic human design that lets users communicate at eye level and make hands-free calls giving you the flexibility to enjoy the conversation. (top)
How much does an Ojo video phone cost?
Do I need to subscribe to a service?
Yes, after purchasing an Ojo video phone, you will need to subscribe to Ojo Service for $14.95 per month, or save with a yearly rate of $164. This includes unlimited worldwide Ojo-to-Ojo video calls with video messaging. After you receive the Ojo, you can subscribe to Ojo Service by calling 1-877-FOR-MY-OJO (367-6965). (top)
Do I need to have any equipment to use an Ojo?
The Ojo video phone is simple to use. You only need a high-speed Internet connection. Your connection can either be direct to your modem or via a router if you have several devices sharing the Internet connection. (top)
How do I set up my router to work with Ojo?
Many routers will work with Ojo without requiring any changes. Whereas some video phones require that you reconfigure your router to support video calls. If you have problems, please contact Ojo Services customer service at 1-877-FOR-MY-OJO (367-6965). (top)
Do I need to keep my standard local and long distance calling plan?
The Ojo does not require a standard calling plan since it uses the Internet to transmit calls. If you want to use Ojo for regular phones throughout your home to place conventional voice-only telephone calls, then you will need to keep your calling plan. Note: Ojo PVP-1000 is the only model that supports both conventional voice-only calls and video calls. (top)
Can I use Ojo with a dial-up connection?
No, it requires a high-speed Internet connection to transmit high quality video. (top)
What phone number do I use?
Use your existing home or office telephone number. (top)
Can I take my Ojo with me when I travel?
Yes. Your phone number will stay the same, but you will need a suitable high-speed Internet connection at your location. Just like mobile devices, the networking technologies will automatically find your Ojo and remember the assigned telephone number. (top)
Can I connect my Ojo if my company or home network has a firewall?
Yes. However, video calls using Ojo require you to configure the firewall so that IP ports are not blocked. (top)
Can I call 911 emergency services using Ojo?
Only voice-only calls made using the Ojo PVP 1000 model can route emergency calls properly. However, Ojo video calls using the Ojo PVP 1000 and 900 are not able to automatically route emergency calls to the nearest Public Safety Answering Point (PSAP) at this time. We recommend using conventional voice calls over a standard telephone line to place emergency calls. For more information, please read our 911 Notice.