Press Room
Snap!VRS Teams With BayFirst to Expand Installation Support for Ojo Users in the Washington, DC and Baltimore Areas
Certified Technicians Are Available to Visit Homes of Ojo Users to Support Installation and Training Needs
November 13, 2008
Pearl River, NY - Snap!VRS, the video relay services provider that distributes the Ojo video phone, and BayFirst Solutions LLC, an 8(a) deaf-owned IT services firm headquartered in Washington, DC, today announced the availability of technicians in the Baltimore and Washington, DC metro area to support installation and training needs of Ojo users. These technicians will be able to communicate in ASL and are versed in deaf culture.
Deaf and Hard-of-Hearing Ojo users that reside within a 50-mile radius of Baltimore/Washington, DC now have the opportunity to request that a certified Ojo technician visit their home to install, troubleshoot, and service the Ojo video phone at no charge. Additionally, during the free visit, customers may request the technician provide training on how to use the Ojo and place VRS calls using Snap!VRS.
"Snap!VRS wants to ensure its customers have an opportunity to enjoy all of the innovative and convenient benefits offered by the Ojo video phone and Snap!VRS video relay service," said Tom Kielty, Snap!VRS' new President and Chief Executive Officer. "We understand that customers may need some assistance when installing and using the Ojo. By teaming with BayFirst, we will ensure our Ojo users receive the support and training they deserve."
Snap!VRS customers will benefit from the skilled technicians provided by BayFirst. Each technician has a wealth of IT and telecommunication experience and is proficient in both American Sign Language (ASL) and deaf culture.
"The combination of BayFirst's technical expertise and deaf awareness will help ensure Snap!VRS customers receive the most effective support," said Robert Rice, BayFirst President and Managing Partner. "BayFirst has been a member of the local Washington, DC Deaf community for many years and is so pleased to support this important initiative."
Ojo users may request free technician assistance by contacting Snap!VRS Customer Service between the hours of 8am-8pmEST Monday - Thursday and between 9am-5pmEST Friday - Sunday using any of the methods listed below. A BayFirst technician will then follow-up with the customer to schedule a convenient appointment time.
Ojo: 711-SNAP (7627)
VP: ask.snapvrs.com
Email: info@snapvrs.com
IM: asksnap
About Snap!VRS
Snap!VRS is a video relay service that enables people who are deaf, hard of hearing, or speech impaired to improve the connection with people in their personal and business lives. Eligible applicants receive a free Ojo video phone and use it to conduct true-to-life video relay calls through qualified sign language interpreters over a high-speed Internet connection. Customers communicate with the interpreter using sign language while the interpreter simultaneously relays the comments in spoken English to the standard telephone user. To learn more about Snap!VRS, visit www.snapvrs.com.
About BayFirst Solutions LLC
BayFirst is a deaf-owned company headquartered in Washington, DC that provides comprehensive Program Management, Systems Engineering, Risk Management, and Learning services for government agencies and private sector corporations in markets ranging from national defense and homeland security to transportation and telecommunications. At BayFirst, we work closely with our clients to help them create and implement highly effective management and technical solutions in their organizations. Our primary concern is to ensure that our recommended solutions have a long-term, positive impact on the client's organization. To learn more about BayFirst, visit www.bayfirst.com.
Media Contacts:
Sue Decker
Snap!VRS
Vice President, Community Relations
Ojo: 1-(845) 652-7108
sdecker@snapvrs.com
Karl Kosiorek
BayFirst Solutions
Vice President, Deaf Access Solutions
Voice: (202) 391-0074 x101 | Ojo: 1-(240) 687-7892
karl.kosiorek@bayfirst.com
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© 2008 Snap Telecommunications, Inc. All rights reserved. Snap!VRS is the division of Snap Telecommunications, Inc. providing video relay services. Snap Telecommunications, Inc. is a wholly-owned subsidiary of Aequus Technologies Corp. Ojo is a trademark of Worldgate Service, Inc.
